Shipping policy
Shipping Policy
Thank you for shopping with Northvale.
Processing Time
Orders are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or holidays.
Shipping Time
Estimated delivery times:
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United States: 5–12 business days
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Canada: 7–15 business days
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International: 10–20 business days
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, customs processing, or other unforeseen circumstances.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information.
Shipping Costs
Shipping costs are calculated at checkout. Free shipping may be offered on selected products or promotional campaigns.
Incorrect Address
Customers are responsible for providing accurate shipping information. Orders returned due to an incorrect address may require additional shipping charges for reshipment.
Lost or Delayed Packages
If your package appears lost or significantly delayed, please contact our support team and we will work with the shipping carrier to assist you.
Contact Us
If you have any questions regarding shipping, please contact us at: